Information Technology Specialist 1
Location: Willmar, MN (60-80%), Hutchinson, MN (20-40%)
Provide on-site and remote technical support for all Ridgewater clients (faculty, staff and students). Act as a consultant responding to in-bound helpdesk calls relating to end-user technology needs on mobile devices, learning management system, web-based applications and/or classrooms issues. Assist end-users with software installation, problem diagnosis, troubleshooting, and resolution or escalation of issues as required. Support encompasses hardware, network, operating systems and standard productivity applications. This position will work closely with IT student workers and work study. The position is expected to work at both Willmar (60-80%) and Hutchinson location (20-40%).
Qualifications
Minimum Qualifications
2-year Associate's degree or diploma in computer science or related field.
IT help-desk work experience.
Knowledge of Active Directory and its use to manage computers
Knowledge of computer hardware, including Windows platforms, printers, and peripherals.
Familiarity with a variety of software applications including Microsoft Office and Internet applications.
Familiarity with common network concepts and protocols.
Strong Interpersonal and analytical skills.
Effective and positive written and oral communication proficiency; able to communicate technical information to technical and non-technical end users.
Able to learn and adapt to new technologies quickly and with little assistance
Preferred Qualifications
Computer Helpdesk Technician Certification
3+ years’ experience in a customer service position.
2+ years’ experience working in an education or corporate support desk environment
Demonstrate a knowledge of, an interest in, or experience with, diverse cultures and populations
Additional Requirements
In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
95% of employees understand how their work helps achieve their agency’s mission
91% of employees feel trusted to do their jobs
88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Public pension plan
Training and professional development
Paid vacation and sick leave
11 paid holidays each year
Paid parental leave
Low-cost medical and dental coverage
Prescription drug coverage
Vision coverage
Wellness programs and resources
Employer paid life insurance
Short-term and long-term disability
Health care spending and savings accounts
Dependent care spending account
Tax-deferred compensation
Employee Assistance Program (EAP)
Tuition reimbursement
Federal Public Service Student Loan Forgiveness Program
AA/EEO employer - A member of Minnesota State