Hospitality Software Specialist
Come join our team! We are hiring full-time software specialists.
Hospitality Software Specialists hold a variety of responsibilities including: day to day customer service/support, troubleshooting customer software issues, new customer implementations, training, and more. The person in this position provides status updates to stakeholders on projects and technical issues. This is a multi-dimensional job requiring self-motivation in a constantly changing environment. Growth opportunities include senior specialist positions, sales, and software development.
The Job: Duties
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Working with customers to address and solve software related problems or questions
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Training customers on RDP software
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Installing software upgrades and optional system enhancements
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Owning open tickets/bugs that must be solved
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Solving problems using critical thinking
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Handling difficult customers with grace and patience
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Creating knowledge-based articles and technical documents
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Participate in On-Call rotation
The Job’s Qualifications & Requirements
Required
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Bachelor’s Degree
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Strong verbal and written communication skills
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Travel to customer sites to implement software systems
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Proven ability to manage small to medium sized projects
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Vail Valley based – we are currently not considering candidates re-locating
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Quick learner, great attitude, team player
Strongly Preferred
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Experience with technology and hardware-based products
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SQL, Crystal Reports. Windows OS’s, Web Development, POS systems, GDS Systems, Credit Card systems
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Hospitality Experience
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Customer Service Experience