Business Systems Analyst (ITP-B, BU)
Business Systems Analyst (ITP-B, BU)
Salary $43.80 - $68.20 Hourly
Location Seattle, WA
Job Type Classified Civil Service, Regular, Full-Time
Department Seattle Information Technology
Job Number 2022-01254
Closing 8/23/2022 4:00 PM Pacific
Position Description
Are you adaptable, function well in a changing environment, and committed to excellence – if so, we are looking for you! The City of Seattle is on the cusp of some amazing change. As one of the country's most technical cities we are seeking individuals committed to improvement who can help make our vision of scalable, sustainable IT solutions a reality.
The City of Seattle is seeking candidates for the position of Business Systems Analyst (InfoTech Prof -B-BU) opening with Seattle Information Technology (IT). Seattle IT is a trusted partner that provides secure, reliable, and compliant technologies enabling the City of Seattle to deliver equitable and responsive services to the residents of Seattle. This purpose statement is a simple declaration of who we are and why we do our work. It is intended to be a guide that helps us to not lose sight of why we perform everyday tasks or to invest effort to solve difficult problems. It emphasizes that our existence as a department is to support our City partners. It reminds us that we are part of a larger organization that collectively is working to improve the lives of the residents of our city. The 600+ strong professionals in Seattle IT are involved in the full spectrum of a modern IT enterprise offering many dynamic career opportunities. We hope you’ll join us.
Job Responsibilities
As a Business Systems Analyst you will be a part of the Permitting Applications team within the Applications Division. This team supports the City’s Accela application, a critical business application used by multiple departments to handle permitting, licensing, inspections, and code compliance. You will be working with business staff to find opportunities for system improvements, assessing work requests, investigating, and documenting business requirements, determining configuration and design solutions, seeing changes through to a successful implementation, and solving issues in a production environment. This work is primarily associated with the Accela application and will also include work with other applications supported by the Permitting team.
Here’s more of what you’ll be doing:
- Listening carefully to and ask clarifying questions about business requests, translating those into business process requirements and system design.
- Analyzing sophisticated system issues to identify the root causes, proposing comprehensive solutions consistent with program-level system design standards, and assisting with implementation of changes.
- Reviewing legislative language to identify potential impacts to business processes and resolve scope of system design changes required to meet new mandates.
- Quickly learning a system’s capabilities and configuration options and devising creative solutions for business needs within that framework.
- Crafting and updating software specifications; ensuring that system documentation libraries are kept up to date and well organized.
- Configuring software using standard software configuration tools.
- Supporting creation of test materials, and assisting test team in resolving problems, working with software vendors when appropriate.
- Identifying, documenting, and resolving issues, raising concerns as appropriate.
- Following established project or departmental review and approval processes and standards for all work.
- Supporting department goals in promoting diversity, race, and social justice.
- This position requires occasional non-standard working hours.
- Performing varied tasks as assigned commensurate with classified position level.
Qualifications
NOTE: Equivalent combinations of education and experience will be considered for the required qualifications.
- Five years in-depth experience as a business systems analyst, or a combination of education and experience that demonstrates the ability to perform the position duties.
- Analytical approach seeking to know more to help business think of the bigger picture.
- Familiarity with Software Development Life Cycle methodologies and templates.
- Good communication and active listening skills; able to connect with both technical and business staff.
- General knowledge of database structures and tools (such as SQL, Oracle, MS Access, etc.), including the ability to design and implement queries.
- Ability to handle scope as it pertains to areas of responsibility and keep the project manager and supervisor informed of changes and impact to assigned projects.
- Ability to work independently while maintaining appropriate communications with supervisor about progress and issues.
- Ability to manage time well to meet project milestones.
- Ability to effectively work in a multi-cultural workplace with a diverse customer base.
Desired Qualifications
- Bachelor’s degree in computer science, computer technology or equivalent field or experience
- Experience working with permitting processes, including familiarity with legislation and best practices for permitting and licensing.
- Experience working with vendors providing support for COTS applications.
- Experience implementing off-the-shelf business applications, including gap-fit analyses, capabilities assessments, design, configuration, and testing.
- Experience leading small IT projects with staff resources from a variety of IT specialties.
- Familiarity with permitting software such as Accela or Hansen.
- Ability to see beyond the assumed issue to identify and find solutions for underlying business goals.
Additional Information
How to Apply: Please submit your application, resume, and cover letter to https://www.governmentjobs.com/careers/seattle/.
Employees of the City of Seattle enjoy competitive pay and comprehensive benefits package generous leave programs, and the satisfaction of doing work that helps make Seattle a great place to live, work, and play. Explore City of Seattle's - Benefits at a Glance for more information (Download PDF reader).
Workplace Environment (Telework Expectation): Most work is performed in a normal City work/office environment; however, due to the ongoing pandemic and Covid-19 state and local restrictions this team is working remotely. This is subject to change as circumstances dictate.
All City of Seattle employees are required to be fully vaccinated against COVID-19. Failure to submit proof of vaccination or qualify for a reasonable accommodation will result in withdrawal of the job offer.
NOTE: This position is covered by a collective bargaining unit; International Brotherhood of Electrical Workers, Local 77.
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- Agency
- City of Seattle
- Address
- Seattle Municipal Tower
700 5th Avenue, Suite 5500
Seattle, Washington, 98104
- Website
- http://www.seattle.gov/jobs